Il monitoraggio del processo software: una soluzione dal punto di vista del committente

Ambriola, Vincenzo and Cignoni, Giovanni A. (1996) Il monitoraggio del processo software: una soluzione dal punto di vista del committente. Technical Report del Dipartimento di Informatica . Università di Pisa, Pisa, IT.

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Abstract

According to the Italian law, monitoring is a form of quality control that must be performed in the enactment of all the contracts of great importance related to the information systems of the Italian Public Administration. In this paper, the authors describe and analyse the aspects of monitoring as a tool to guarantee the quality of software production and, as a consequence, to assure the customer satisfaction. The paper presents the administrative context where monitoring is applied, its purpose and the application areas, the relationship with other forms of quality control. In particular, we emphasise the novelty of monitoring and its characteristic of customer initiative.

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